MG ESSENCE’s

Frequently Asked Questions

You ask, we deliver — with clarity, confidence, and care. Below are the answers to your most common questions.

1. How long will my order take to arrive?

We offer two shipping options:

  • Express Shipping: 5–10 working days

  • Economy Shipping: 10–15 working days

Once your order is dispatched, you'll receive a tracking link.
If your parcel takes longer than expected, we’ll make it right — whether that’s a partial refund, a special gift, or a personal follow-up from our team. That’s the MG ESSENCE standard.

2. Can I return or exchange my order?

Yes — we offer exchanges within 7 days of receiving your order.

  • Items must be unworn, in original condition and packaging.

  • You cover the return shipping, and we’ll take care of the rest.

  • Custom or personalized items are not eligible for exchange.

We're flexible within reason — because fit and satisfaction matter.

3. How do I know my ring size?

We’ve created a full [Ring Sizing Guide] to make this easy — whether you’re measuring an existing ring or your finger.

Still unsure? Message us directly and we’ll assist with a personal recommendation based on your finger type and the style of ring.
Pro tip: If you're between sizes, go one size up for comfort.

4. What does “Gold Plated” mean? Will it fade?

Our Gold Plated pieces are crafted with a thick layer of real gold over a solid base metal (usually sterling silver or stainless steel), using premium electroplating methods.

  • With proper care, plating can last 12–18 months or more.

  • Exposure to moisture, sweat, perfume, and friction can speed up fading.

  • Replating services are available if needed.

It’s luxury — accessible, stunning, and sustainable.

5. Is MG ESSENCE jewelry certified?

Yes. All our Moissanite stones come with GRA Certification.
Each stone is tested, graded, and authenticated with a matching serial number and verification.

Brilliance isn’t a guess — it’s guaranteed.

6. Do you offer a warranty?

Yes — we provide a 30-day limited warranty covering:

  • Manufacturing defects

  • Loose stones or faulty clasps

  • Structural damage not caused by misuse

This does not cover accidental damage, fading from improper care, or lost items — but we’re always here to assist with repairs and honest solutions.

7. Can I speak to someone directly?

Of course. We offer direct support via:

We’re not just a brand — we’re a relationship-driven house.
Your questions are always welcomed.

Still have questions?
Reach out anytime. We're not here to just sell jewelry — we're here to craft your moment.

MG ESSENCE
Mastery. No Shortcuts.