MG ESSENCE - FAQ & POLICY

1. What materials do you use?

MG ESSENCE jewelry is crafted using premium materials including solid 925 sterling silver, 18K gold plating, stainless steel, natural gemstones, and high-grade Moissanite. Every piece is designed for lasting brilliance and timeless elegance.

2. Is your jewelry waterproof?

While many of our pieces are water-resistant, we recommend removing jewelry before swimming, showering, or applying perfumes and lotions to maintain the integrity and shine.

3. How should I care for my jewelry?

Store your pieces in a dry, cool place—ideally in the original MG ESSENCE pouch or box. Gently clean with a soft cloth after wearing and avoid exposing pieces to harsh chemicals.

4. Do you offer free shipping?

Yes — we offer complimentary shipping on all orders over R3000. Orders below this value are subject to standard delivery fees.

5. When will I receive my order?

Orders are processed within 1–3 business days. Delivery typically takes 2–5 business days, depending on your location and courier availability.

6. Can I return or exchange an item?

Yes, returns are accepted within 7 days of delivery, provided the item is unused, in its original packaging, and in resaleable condition. Earrings and custom pieces are non-returnable due to hygiene and personalization policies.

7. My order arrived damaged — what should I do?

Please email [your email] within 48 hours of receiving your order with a photo and your order number. We'll gladly arrange a replacement or refund where applicable.

8. Do you offer custom or personalized pieces?

Yes — we specialize in bespoke designs using Moissanite and other fine materials. Custom pieces are made to order and are final sale. Contact us to start your custom journey.

9. Is gift packaging available?

Every MG ESSENCE piece arrives in our signature packaging, perfect for gifting. You can also add a personal note at checkout — we’ll include it with your order.

What materials do you use?

MG ESSENCE jewelry is crafted using premium materials including solid 925 sterling silver, 18K gold plating, stainless steel, natural gemstones, and high-grade Moissanite. Every piece is designed for lasting brilliance and timeless elegance.

2. Is your jewelry waterproof?

While many of our pieces are water-resistant, we recommend removing jewelry before swimming, showering, or applying perfumes and lotions to maintain the integrity and shine.

3. How should I care for my jewelry?

Store your pieces in a dry, cool place—ideally in the original MG ESSENCE pouch or box. Gently clean with a soft cloth after wearing and avoid exposing pieces to harsh chemicals.

4. Do you offer free shipping?

Yes — we offer complimentary shipping on all orders over R3000. Orders below this value are subject to standard delivery fees.

5. When will I receive my order?

Orders are processed within 2-5 business days. Delivery typically takes 5-10 business days, depending on your location and courier availability.

6. Can I return or exchange an item?

Yes, returns are accepted within 7 days of delivery, provided the item is unused, in its original packaging, and in resaleable condition. Earrings and custom pieces are non-returnable due to hygiene and personalization policies.

7. My order arrived damaged — what should I do?

Please email mgessence05@gmail.com within 48 hours of receiving your order with a photo and your order number. We'll gladly arrange a replacement or refund where applicable.

8. Do you offer custom or personalized pieces?

Yes — we specialize in bespoke designs using Moissanite and other fine materials. Custom pieces are made to order and are final sale. Contact us to start your custom journey.

9. Is gift packaging available?

Every MG ESSENCE piece arrives in our signature packaging, perfect for gifting. You can also add a personal note at checkout — we’ll include it with your order.