Return and Refunds

MG ESSENCE Refund Policy

At MG ESSENCE, we take pride in the craftsmanship and quality of our jewelry. We understand that there may be certain situations where a customer may need to request a refund or exchange. Please review our policy below for clear guidelines on our approach:

  1. Final Sale Jewelry: All jewelry items marked as final sale are non-refundable. Once purchased, these items cannot be returned or refunded under any circumstances.

  2. Refunds for Non-Final Sale Jewelry:

    • We offer a 70% refund on non-final sale jewelry within 7 days from the date of delivery, provided there is a valid reason for the return. This is to account for the significant costs associated with the creation of each piece, including:

      • Custom designs and labor,

      • Materials and production costs,

      • Shipping and handling, and

      • Customs duties.

    • The 30% remainder covers the operational costs we incur, including but not limited to design and production fees.

  3. Size Adjustments:

    • If the size of your jewelry does not fit properly, we will gladly assist with resizing. You may return the item within 7 days of delivery to begin the resizing process immediately. Please contact us to initiate the exchange and resizing. Note that resizing is subject to the availability of the original design and may incur an additional cost depending on the complexity of the alteration.

  4. Non-Refundable Items:

    • If the jewelry is in perfect condition and there are no defects, the item is non-refundable. This includes cases where the customer has simply changed their mind or does not like the piece after receiving it. We kindly ask that you carefully consider your purchase before proceeding.

  5. Defective or Damaged Jewelry:

    • If your jewelry arrives damaged or defective, please contact us within 7 days of receiving your order. We will be happy to provide an exchange or full refund in this case.

We hope this policy helps clarify our stance on returns and refunds. Our primary goal is to ensure customer satisfaction while maintaining fairness to all parties involved. If you have any questions or concerns regarding your purchase, please feel free to contact us.

Thank you for choosing MG ESSENCE.